Add staff accounts

Time: 2–5 minutes per staff member

Key rule

A staff member's email address is their unique identifier in MPG. That means:

• You cannot create two staff with the same email
• If a staff member changes email, you may need to update the account or create a new one

Steps

1. Go to Staff
2. Click Add Staff
3. Enter:
   • First name, last name
   • Email address (required)
4. Select the store
5. Select the start time
6. Select the staff role
7. Save

Staff receive a reset-password email to set their own password.

Best practices

• Use the staff member's real email, not a shared inbox, unless your shop intentionally uses shared inboxes.
• Decide your shop rule early: one person, one email, one account.
• Keep a simple internal list of staff emails to avoid duplicates.

Common issues

"This email already exists"

That email is already used by another staff record. Search the staff list and find the existing profile.

Staff can't log in

• Confirm they are using exactly the same email
• Check spam and junk for the login email