The waitlist

Time: 4 minutes

When a day is full on your booking site, clients can ask to hear if a time opens. Their requests land on the Waitlist page, and you can offer them the time.

How a client joins

1. On your booking site, the client picks a full day and joins the waitlist.
2. They choose their pets and services, and any time of day, or Morning, Afternoon or Evening.
3. They get a "you're on the list" email, with a link back to their request.

A request stays on the list until the day they asked for, and for 14 days at most.

The Waitlist page

Tap Waitlist in the menu. The number beside it is how many are waiting.

The page has three tabs: Waiting, Expired and Booked. Each card shows the client, the pets and services, and the day they want. Its tag says where it's at:

• Slot open (purple): a time has opened that fits
• Waiting: nothing fits yet
• Offered: you've held a time for them
• Booked, Expired or Cancelled

To see only requests you can book now, tap Filters and turn on Only show available.

Allow alerts when asked, and you'll get "A slot opened" when a time frees up for someone waiting.

Offer a time

1. On a card tagged Slot open, tap a time under "Tap a time to book", or tap Book now
2. Check what They asked for: the day, the part of the day, and the client's comment.
3. Check the Day and the Groomer (or Any groomer), and pick a time under Free times. For another time, use Custom start.
4. Tap Hold slot & send deposit link

To pick the time on the calendar instead, tap Pick on calendar. Tap a time in a groomer's column, drag the card to move it, then tap Use this time. You're back on Book now with that time set.

The client gets the deposit link by text and email. The card moves to Offered, for example "Deposit link sent · held until 3:45 pm today". Tap View booking to open the held booking.

Don't take deposits? The booking is made straight away.

A custom start that overlaps another booking warns you first, and you can still double up. Blocked time can't be booked.

The 5-hour hold

The time is held for 5 hours while the client pays the deposit.

• Paid: the booking is confirmed and the card moves to Booked
• Not paid in 5 hours: the time is let go and the client keeps their place in line. The card says "Offer lapsed once".
• Confirm it before they pay: open the booking and tap Confirm booking. The time stays theirs, and the client gets the deposit link again.

When the client books it themselves

When a time opens that fits, the client can see it on their request on your booking site, book it there and pay the deposit. The card moves to Booked.

Remove a request

1. Tap ⋯ on the card
2. Choose Remove from the waitlist, then Remove

The client isn't told, so text them if they should know.

An expired or removed request can still be booked: tap Book anyway and pick a new day.

Good to know

• Once a pet is booked, the client's other requests for that day and pet close by themselves.
• More on deposits: Deposits for online and phone bookings.