Cancel an appointment

Time: 1 minute

Cancel a booking

1. Open the booking
2. Tap its status, then Cancel booking
3. Cancel this appointment? opens. Pick a reason, for example Pet Unwell.
4. If the client paid upfront, choose what happens to the deposit (below)
5. Tap Cancel appointment

Changed your mind? Tap Keep booking.

The deposit

If the client paid a deposit, you'll see:

• Keep the $30.00 deposit: ticked to start
• Paid upfront and Refund: what was paid, and what goes back

Leave it ticked to keep the deposit. Untick it to refund it in full.

Decide before you tap Cancel appointment. A cancelled booking can't be changed afterwards.

If nothing was paid, there's nothing to choose.

What the client gets

• An email saying the booking is cancelled, if they have an email address
• No text

If the time is still ahead, it's offered to your waitlist.

Repeat visits

On a visit marked ↻, you're asked Cancel visits in this repeat?

• This visit: only this one. You then choose about its deposit, as above.
• This and following: this one and every later one. Any deposits are kept.

Pick a reason, then tap Cancel visits. More in Repeat bookings.

When you can't cancel

• Checked in or ready: tap the status and step it back to Booked first
• Done: it's checked out. Use Refund instead. See Refunds.
• A payment link for the rest of the bill has been sent: the booking can't be cancelled or marked no-show

Cancel or delete?

• Cancel keeps a record, with the reason
• Delete removes the booking for good. It only shows while nothing has been paid.