Reschedule vs rebook
Move the same booking, or create a new one. They leave different records behind, so pick on purpose.
Time: 2–5 minutes
Reschedule: move the same booking
Use when:
- It is the same appointment with the same intent
- The customer just needs a different time
What happens:
- The appointment ID stays the same
- The history shows the reschedule, so there is an audit trail
Rebook: create a new booking
Use when:
- The customer wants a new appointment later
- You want to keep the original appointment record intact
- You are creating a repeat visit
What happens:
- A new appointment record is created
- The original appointment remains as completed, cancelled or whatever it was
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