Help Centre/Appointments

Reschedule vs rebook

Move the same booking, or make the next one. They leave different records behind, so pick on purpose.

Time: 2–5 minutes

Reschedule: move the same booking

Use when:

  • It's the same appointment
  • The client just needs a different time

How:

  1. Drag the card to the new time on the calendar, or
  2. Tap the booking's status and choose Reschedule

What happens:

  • It stays the same booking
  • Its history shows the move
  • The client gets Appointment time changed

Rebook: make the next booking

Use when:

  • The visit is done, and the client wants another
  • You want to keep the first booking as it was

How:

  1. Open the finished visit and tap Rebook
  2. Rebook [client] opens on the suggested day, based on the client's usual gap. No time is picked yet.
  3. Tap the suggestion to use it, pick a time, or tap Select on calendar
  4. Tap Use this time
  5. The new booking opens with the same pets, services and groomer. Check them.
  6. Tap Book now

Nothing is saved until you tap Book now.

What happens:

  • A new booking is made
  • The first one stays as it was: done, cancelled or no-show

Booking several visits ahead

To book a client every few weeks in one go, use Repeat booking. See Repeat bookings.

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