Help Centre

Set up your shop, your staff and your menu, and take your first booking.

• Setup checklistEverything to have ready and every step to tick off before your shop takes real bookings.
• Set shop working hoursShop hours define what the calendar and the booking page offer. Staff follow the shop hours.
• Add staff accountsA staff member's email address is their identity in MPG. Here is how to add one, and what to do when an email is already taken.
• Create services and pricingBuild the service menu that bookings and invoices are priced from, including size, coat and breed-based options.
• Deposits, cancellations and no-show rulesRecommended defaults, how deposits and cancellations actually behave, and copy-ready wording for your policy.

Creating, moving, rebooking and cancelling appointments in the calendar.

• Create an appointmentBook a client in from the calendar, with the right pets, services, staff member and price.
• Reschedule vs rebookMove the same booking, or create a new one. They leave different records behind, so pick on purpose.
• Cancel an appointmentCancel a booking, decide what happens to the deposit, and control whether the client is notified.

Deposits, refunds and how payment status moves between MPG and Stripe.

• RefundsRefunds go through Stripe and land a moment later. What to expect, and what to check when the status looks stale.

What gets sent to clients, when, and what to check when one goes missing.

• Notifications: what sends whenEvery message a client can receive from MPG, and the five things to check when one did not arrive.