Notifications: what sends when
Every message a client can receive from MPG, and the five things to check when one did not arrive.
Time: 5 minutes
Notification types
- Pending deposit
- Booking confirmation
- Appointment reminder (24 hours before)
- Appointment rescheduled
- Cancellation confirmation, with the payment receipt or invoice
- Appointment completed, with the payment receipt or invoice
If a client didn't get the email
Check, in order:
- The client's email address is correct — no spaces, no typos
- Ask the client to check spam and junk
- If you send from your own domain, ask the client to check the Promotions tab in Gmail
- Confirm the appointment status is Confirmed, not Draft
- Resend the payment link or the payment receipt
Last updated