Check out and the invoice

Time: 3 minutes

Check out

1. Open the booking and tap Check out
2. Check the order. Add a product, a custom item or a discount if you need to.
3. Pick how they pay (see below)
4. Tap the button at the bottom, for example Charge $95.00 · Card

A deposit already paid comes off. Left to pay shows what's left.

Ways to pay

In person

• Card (EFTPOS): key the amount shown under Charge on the terminal into your terminal. It's what's left after the deposit, so don't charge the deposit again.
• Cash: tap Collect cash, enter what you were handed, and the app shows Change due
• Alipay, WeChat Pay, and any of your own, added in Settings › Payment methods

Online

• Payment link: the client gets a link by email or text. Tap Send link for $95.00.
• Auto-charge: charges the card the client paid the deposit with online. It's greyed out if the deposit wasn't paid by card online.

Split the payment

Under How they pay, tap Split to take two in-person payments, for example $50 cash and the rest on card.

1. Pick a way for each part, or use a quick split such as Half each
2. Type one amount. The other fills in the rest.
3. Tap Charge $50.00 + $45.00

Online ways can't be split.

Pay per pet

With two or more pets, tap Per pet under How they pay.

• Each pet pays for its own services
• The first pet also pays for products and custom items
• The deposit and any discount are shared between the pets
• Each payment is Card unless you change it. A pet can pay Cash: its card shows Cash received and the Change, or what's Still short.
• You can change an amount. The last one fills in the rest.

The terminal box shows each amount with the pet's name, for example "$48.50 for Biscuit". Charge each card exactly that.

After the payment

Payment recorded shows what was taken. From here:

• View invoice or Email it
• Rebook the next visit, or Repeat booking (on a phone, Repeat) to book several
• Done

The client is emailed their invoice by itself.

The invoice

Open a finished booking and tap View invoice. At the bottom:

• Email: send it again, to the business, or to another address. See Email an invoice to another address.
• Rebook: book the next visit
• Refund: see Refunds
• Change payment method: the money was taken, but you tapped the wrong way, for example Cash instead of Card. Tap Update and re-send invoice.
• Undo checkout: the money wasn't taken, for example the client wants to pay another way. The booking goes back to Ready.

On a phone, Refund, Change payment method and Undo checkout are under More (⋯).

Change payment method and Undo checkout are only there for in-person payments, and not once a refund is made.

What the emailed invoice shows

• Your business name, address, phone and ABN
• The total, marked Paid, Balance due or Refunded, with the invoice number and date
• Who it's billed to, and where the visit was
• Each pet's services, with the groomer and time
• Products, other items, savings and any fee
• The total before discounts, then each discount by name
• The deposit and payment, with how each was paid (every part of a split), and any refund
• The balance

The client's email also has a View appointment button, your terms if you've added them, and one offer if a promotion is ticked to show in emails.