Cancel your plan

Time: 2 minutes

You can cancel your plan at any time. You keep full access until the end of the period you've paid for, or until the end of your free trial.

Cancel your plan

1. Go to Settings › Subscription. Only the business owner sees this page.
2. Select Manage billing. This opens Stripe, our payments provider, where you can update your card, download invoices or cancel.
3. In Stripe, choose to cancel your plan and confirm.
4. Back in My Pet Groomer, Settings › Subscription shows Access until and the date. Everything works as normal until then.

Cancelling in your free trial

Your first 30 days are free. We take your card when you sign up and charge it when the 30 days end. Cancel before then and you won't be charged.

What happens after your plan ends

• Until the end date: everything works as normal.
• After the end date: your account becomes read-only. You and your staff can still sign in, and see and export everything, but nothing can be changed. Your booking site stops taking bookings, and no reminders or texts go out to clients.
• 60 days after the end date: your account is closed and its data is deleted. We email you 30 days, 7 days and 1 day before. Export anything you want to keep before then.

Changed your mind?

Go to Settings › Subscription and select Restart my plan any time before your account is closed. Everything comes back at once. You're charged from the day you restart: the free month is for a first plan.

Before you go

If something isn't working for you, tell us. We're in Melbourne and happy to help with setup, pricing or anything else. Reply to any of our emails.